Customer Service Policy
We stand behind our products 100%. If you are unsatisfied for any reason, please contact us immediately and we promise to make it right. We cannot accept returns on perishable products but we will work with you on a case by case basis to ensure that the issue is addressed and will offer a full refund when necessary.
We fulfill orders twice a month. Our cut-off date for changes/additions/cancellations is Sunday at midnight. Please ensure that your order is as you wish to receive it by this date as we are a very small operation and simply cannot manage to fulfill orders AND handle changes after this time.
All orders/changes received by Sunday at midnight are processed and packed on Monday & Tuesday. Deliveries take place Wednesday through Friday and pickups are available at various locations Wednesday through Sunday.
Our meat products are delivered frozen in order to ensure the best product quality. If you will not be home for your delivery, please ensure that you leave a cooler out for us. If the weather is warm, please include an ice pack in the cooler. If you do not leave a cooler out, we will bring your order back to our shop where you can pick it up any time in the next two weeks.
If you do not pick your order up in 2 weeks, it will be restocked and you will be refunded minus a $10 restocking fee.
Your privacy is very important to us. Your personal information will not be shared with any third parties except as needed for payment processing and email communication (Our credit card processors and Gmail, for example).
If you have any questions about our policies, please do not hesitate to contact us. We're always looking for ways to improve our efficiency and your experience.