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Customer Service Policy

We stand behind our products 100%. If you are unsatisfied for any reason, please contact us immediately and we promise to make it right. We cannot accept returns on perishable products but we will work with you on a case by case basis to ensure that the issue is addressed and will offer a full refund when necessary. 

Our meat products are delivered frozen in order to ensure the best product quality. If you will not be home for your delivery, please ensure that you leave a cooler out for us. If the weather is warm, please include an ice pack in the cooler. If you do not leave a cooler out, we will bring your order back to our shop where you can pick it up any time in the next two weeks.

If you do not pick your order up in 2 weeks, it will be restocked and you will be refunded minus a $10 restocking fee for meat packs. If you do not pick up a whole side, you forefit your deposit.  

Your privacy is very important to us. Your personal information will not be shared with any third parties except as needed for payment processing and email communication (Our credit card processors and Gmail, for example). 

If you have any questions about our policies, please do not hesitate to contact us. We're always looking for ways to improve our efficiency and your experience.